Refund policy

1. Trial Period Refunds ($1.00)

You may be eligible for a full refund of your $1.00 trial purchase within 30 days of purchase, provided all of the following conditions are met:

• You are a first-time trial user
• You have not received a previous trial refund on any account
• There have been no violations of our Terms of Service
• The refund request is submitted through our official support channels

We reserve the right to deny trial refunds if abuse, multiple accounts, or policy violations are detected.

2. Regular Subscription Refunds

Subscription payments are generally non-refundable, except in the following specific situations:

2.1 Service Unavailability

Refunds may be considered if:

• There was documented platform downtime exceeding 24 consecutive hours
• The downtime was not caused by scheduled maintenance
• The downtime was not due to force majeure events

2.2 Technical Issues

Refunds may be considered if:

• Platform bugs prevented access to core features
• The issue was reported within 30 days of the charge
• The issue is verified by our technical team

2.3 Billing Errors

Refunds may be granted in cases of:

• Duplicate charges
• Incorrect amounts charged
• Unauthorized transactions (subject to verification)

2.4 Legal Requirements

Refunds will be issued where required by applicable consumer protection laws in your jurisdiction.

3 Non-Refundable Cases

The following situations are explicitly not eligible for refunds:

• Partial or unused subscription time after cancellation
• Plan downgrades
• Feature limitations during scheduled maintenance
• Change of mind or no longer needing the service
• Failure to cancel before renewal
• Inability to use the service due to user-side technical issues (device, browser, internet, etc.)

4 Refund Request Process

4.1 Submit Your Request Through

• Email: support@tryinsighta.com

4.2 Include the Following Information

• Account email address
• Transaction details (date and amount)
• Reason for refund request
• Any supporting documentation (if applicable)

Incomplete requests may delay processing.

4.3 Processing Time

Refund requests are reviewed within 3 business days.

If approved, refunds are issued to the original payment method only.

5. Chargebacks and Payment Disputes

5.1 Contact Before Filing a Dispute

If you believe a charge was made in error, you agree to contact us first through our official support channels before initiating a chargeback or payment dispute with your bank or card issuer.

Most billing concerns can be resolved quickly by our support team.

Filing a chargeback without first attempting to resolve the issue with us may delay resolution and may result in temporary or permanent suspension of your account.

5.2 Chargeback Abuse

We actively monitor and investigate chargebacks.

The following may be considered abuse of our refund and payment system:

• Filing a chargeback after receiving access to the service
• Filing a chargeback after a refund has already been issued
• Filing multiple disputes across accounts
• Claiming a transaction is unauthorized when account activity shows authorized usage
• Attempting to obtain services without payment

If a chargeback is determined to be fraudulent or abusive:

• Your account may be permanently suspended
• Access to the service may be revoked immediately
• Future purchases may be blocked

We reserve the right to dispute the chargeback with evidence of account activity and transaction authorization.

We also reserve the right to recover any fees, penalties, or losses incurred due to abusive chargebacks to the extent permitted by law.

5.3 Evidence in Disputes

In the event of a payment dispute, we may provide the following evidence to the payment processor or issuing bank:

• Account registration data
• IP address logs
• Device/browser information
• Usage activity records
• Access timestamps
• Acceptance of Terms of Service
• Communication history with support

This information is used strictly for dispute resolution and fraud prevention.